Telstra and Optus have announced a delay in shutting down their 3G networks, which was initially planned for the end of August 2024. The new deadline for the shutdown is now set for October 28, 2024. This decision comes in response to public safety concerns and feedback from various stakeholders about potential impacts on emergency services and medical devices.
The delay gives users extra time to transition to 4G and 5G networks. Telstra and Optus had originally planned to deactivate their 3G networks at the end of August, but after receiving numerous concerns about the effects on emergency call services and the functioning of medical equipment, they decided to extend the deadline.
Optus Interim CEO Micheal Venter emphasized the importance of ensuring that all customers check their devices for compatibility with 4G or 5G networks, particularly for emergency calls. He stated that the joint public awareness campaign with Telstra aims to address these concerns and encourage users to upgrade their devices before the new deadline.
The delay is also a response to worries from regional communities and farmers, who have expressed concerns about losing phone coverage and the impact on their daily operations. Telstra’s technology development executive, Channa Seneviratne, noted that the extension would allow for better communication with customers and stakeholders about the need for a smooth transition.
Moreover, there are significant concerns regarding medical devices that rely on the 3G network. The National Rural Alliance has warned that devices such as pacemakers and personal alarms could be affected if they do not transition to compatible networks. Susie Tegan, the alliance's CEO, highlighted the risk that these devices might stop working or fail to send critical updates, which could have serious consequences, especially in remote areas.
For those using medical devices or relying on 3G for emergency services, it's crucial to verify with device suppliers if their equipment will function on 4G networks. This is particularly important for users of older devices and those who may not be aware of the compatibility issues.
Telstra and Optus have urged customers to check their device compatibility by texting "3" to 3948, which will provide information about whether their current devices will work after the 3G shutdown. This step is vital as some phones that display a 4G icon might still have issues with emergency calls if they were not designed to support Voice over LTE (VoLTE).
While the extension provides additional time, it also highlights ongoing challenges in ensuring that all affected users are adequately informed and prepared for the switch. Both Telstra and Optus are committed to continuing their efforts to educate and assist their customers to avoid any disruption in service or safety.
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