'I Trusted This Facility… Biggest Mistake of My Life' – A Heartbreaking Story from Winnipeg
Let me tell you about a story that’s making headlines in Winnipeg right now—a story of trust, negligence, and unimaginable heartbreak.
Dawn, a Winnipeg woman, is speaking out after the tragic experience her mother, Edna, endured at Extendicare Tuxedo Villa, a personal-care home in Manitoba. Dawn placed her trust in this facility, believing her mother would receive the care and dignity she deserved. Instead, what unfolded was nothing short of devastating.
Edna, an 87-year-old great-grandmother with dementia, relied on a wheelchair and required assistance with mobility. In June 2024, two aides were helping her transfer using a sit-to-stand lift when something went terribly wrong. According to Dawn, Edna was not properly restrained in the lift. As a result, she fell—suffering broken legs that ultimately led to a steep decline in her health.
What’s worse? The fall wasn’t even reported right away. Dawn only found out after a nurse from the next shift suspected an injury. Imagine that—your elderly, fragile mother left in pain because protocols weren’t followed. When Edna was taken to the hospital, it was confirmed that her right leg was broken in two places. She was brought back to the care home that night, only for staff to later discover that her left leg was also fractured.
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Dawn recalls her mother’s words: “They took my legs.” Those words have haunted her ever since.
Over the next few months, Edna’s condition deteriorated rapidly. She was confined to her bed, unable to move on her own. Her once vibrant spirit faded. And in January, she passed away.
The Winnipeg Regional Health Authority (WRHA) conducted an investigation, which led to an apology. But was it enough? Dawn says no. The report acknowledged that staff failed to implement proper fall protocols and that a different type of lift should have been used. It also found that the equipment was not properly inspected. Despite these findings, the two aides involved were simply placed on leave and then allowed to return to work.
Dawn is furious. “They took her dignity, they took her freedom,” she says. “There’s no accountability. It’s like nothing ever happened.” She tried reaching out to government officials, including Health Minister Uzoma Asagwara, but received little response. She even considered legal action but was discouraged by the high costs involved.
Extendicare, the company that owns Tuxedo Villa, says they’ve retrained staff on proper lift procedures and reviewed policies. But Dawn remains unconvinced. She wants real change—not just words on paper.
Now, she’s sharing her mother’s story as a warning. “If you see something wrong, get involved,” she urges. “Never be afraid to ask questions. I trusted this facility 100 percent, and it was the biggest mistake of my life.”
This isn’t just one family’s pain—it’s a wake-up call. How many other vulnerable seniors are suffering in silence? And how many more families will have to endure this kind of loss before real accountability is enforced?
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