Ticket Glitch Causes Major Disruption at Auckland's Laneway Festival
The Laneway Festival at Western Springs in Auckland recently faced a significant ticketing issue that left many concertgoers frustrated and disappointed. A malfunction in the Ticketek app, which was used to access festival tickets, caused long delays and confusion, impacting thousands of attendees trying to get into the event.
From the moment the gates opened at 12:30 PM, fans were met with trouble accessing their digital tickets. Despite arriving early, many were stuck outside the venue, staring at their phones, hoping to load their tickets. Some fans even stood in the scorching sun for over an hour, only to find the app failing to function properly. As the clock ticked on, the frustration grew, with reports of queues stretching up to 400 meters. By the time 2:30 PM rolled around, thousands were still waiting, and many fans feared they would miss their favorite artists, including the highly anticipated performance by rising British star Olivia Dean at 3:00 PM.
Also Read:- Blue Cross Blue Shield $2.67 Billion Settlement Checks Coming Soon: What You Need to Know
- Galatasaray Faces Boluspor Without Osimhen in Turkish Cup Clash
One fan expressed their heartbreak: “I got here with plenty of time, but I’m absolutely gutted. I can hear Olivia from the line, but it’s not the same when you’re outside the gates.” The delay meant that some festival-goers missed out on key performances after spending over $200 on tickets, leaving many feeling let down by the experience.
In response to the chaos, the Laneway Festival team issued a message via the app around 1:00 PM, advising people with ticket issues to head to the box office for assistance. They also communicated that, if necessary, an email confirmation could be used for entry. By 2:45 PM, the festival’s Instagram account issued an apology for the glitch, stating that it had been resolved and that all tickets had been sent out via email for backup. The Ticketek team later confirmed the issue was caused by a small number of users not saving their tickets to digital wallets. Thankfully, the problem was resolved by the afternoon, but the frustration among those affected remained palpable.
The incident not only caused chaos at the gates but also led to a much slower entry process. While some fans were eventually allowed in with email confirmations, the overall experience was far from smooth. The frustration didn’t end at the gates—traffic around the venue was also described as “absolutely nuts,” adding to the sense of chaos.
Despite these setbacks, the festival organizers worked to get fans inside as quickly as possible, acknowledging the inconvenience caused. In the end, the event carried on, though many attendees were left with a bitter taste in their mouths from what should have been a day of music and celebration.
Overall, the 2025 Laneway Festival experience was marred by a technical issue that affected both fans and organizers alike. While things eventually improved, the damage had already been done for those who missed out on performances or were caught in long, stressful lines. Hopefully, this glitch will serve as a valuable lesson in preparation for future events, ensuring that such disruptions do not occur again.
Read More:
0 Comments