UK ISP Community Fibre Faces Major Network Outage, Thousands Affected
Hey everyone, big news for internet users in London—Community Fibre, one of the city's largest broadband providers, suffered a major outage today, leaving thousands without service. Reports started coming in around 11:30 AM, and by midday, Downdetector had logged over 9,500 complaints from frustrated customers. If you were suddenly disconnected while working from home or streaming, you’re not alone.
Community Fibre, known for its full-fibre broadband and high-speed internet, serves over 300,000 customers and has connected more than 1.3 million properties in London. However, today's disruption proved that even the fastest networks aren’t immune to technical failures. While the company hasn't given an official explanation yet, some users on Reddit suggested the issue was related to DNS services. A few tech-savvy customers found a temporary fix—manually switching to an alternative DNS like Google’s (8.8.8.8) helped some people get back online.
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Throughout the afternoon, Community Fibre acknowledged the issue, stating that their specialist network team was working on a fix. Their official X (formerly Twitter) page was even briefly restricted, leaving many users frustrated due to a lack of communication. Some customers took to social media to vent, calling the situation "a joke" and criticizing the company for not providing clearer updates. Others were simply desperate to get back online, especially those relying on the internet for remote work.
By 3:09 PM, there was some good news—Community Fibre reported that many, though not all, customers were back up and running. The company assured users that they were working hard to fully restore service as soon as possible.
This isn’t the first time a major broadband provider has experienced issues, and it likely won’t be the last. Whether it’s equipment failure, cyberattacks, or even human error, outages like this highlight how dependent we’ve become on stable internet access. If you’re still experiencing issues, you might want to try switching your DNS settings or simply hang tight until the company provides a full resolution.
Were you affected by the outage? Let us know your experience in the comments!
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