Coldplay Fan Wins Full Refund After "Disaster" Ticketmaster Experience
Let me tell you about something that happened recently that really shows how important transparency and accountability are when it comes to live events and ticketing companies.
Imagine this—you’re a big Coldplay fan. The band announces their Music of the Spheres world tour is coming to Dublin. Naturally, you jump at the chance and buy two tickets through the artist pre-sale. You spend €332 for what you believe will be a magical night at Croke Park with a great view and unforgettable music.
That was James McGetrick's dream too. But it turned into a complete disaster.
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When he and his wife arrived at the venue on August 29th, 2024, they were shown to their seats—four rows from the back of the lower Hogan Stand. Sounds okay, right? Except for one big problem: they couldn’t see the band at all. The stage was highly elevated, people in front were standing, and even standing themselves didn’t help much. To make matters worse, an overhang from the upper tier blocked part of their view. And yes, it gets worse.
People with even worse views flooded the aisles, desperate to catch a glimpse of the stage. When James approached a steward to intervene, the situation escalated. Security told everyone in the aisle to return to their seats, which caused a backlash. Other attendees started blaming James. The vibe turned nasty, with popcorn and litter being thrown at him and his wife. What was supposed to be a joyful event became an absolute nightmare.
The next day, James contacted Ticketmaster. Their response? Not their problem—take it up with the promoter, MCD. He tried, but eventually brought the issue to the Dublin District Court. The court ruled it was Ticketmaster’s responsibility, not the promoter’s.
Despite all the back-and-forth, Ticketmaster offered him only €190 as compensation—far short of the full €332 he had paid. James wasn’t having it. He stuck to his claim, arguing that nothing on the tickets or in the pre-sale mentioned a restricted view.
And guess what? Ticketmaster didn’t even bother to show up in court to contest the case.
The judge sided with James and ordered a full refund. A clear message was sent—fans shouldn’t have to crouch, strain, or fight just to enjoy a concert they paid hundreds of euros for. And more importantly, companies like Ticketmaster need to be held accountable when they fail to deliver on basic expectations.
So, if you’ve ever felt powerless as a concert-goer or thought that taking on big companies like Ticketmaster was pointless—this story proves otherwise. One voice, one claim, and a lot of persistence can make a difference.
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