Commonwealth Bank Customers Hit by Major Outage
Australia’s largest bank, the Commonwealth Bank, has been thrown into the spotlight today after a massive service outage disrupted access to some of its most critical systems. Customers across the country suddenly found themselves unable to use online banking, access the CommBank app, withdraw money from ATMs, or even complete everyday payments. The disruption sparked a wave of frustration, with thousands of people taking to social media to vent about being stranded without access to their own money.
Reports of the outage began flooding in early on October 2, and by midday, more than 7,000 people had logged complaints through DownDetector, a platform that monitors system failures. From there, the stories quickly spread. Shoppers were left at supermarket checkouts unable to pay for groceries, small business owners complained that payments could not be processed, and frustrated account holders compared the app to a “broken Centrelink line.” For a bank that has been encouraging customers to move toward digital banking, the sudden absence of those services only highlighted how disruptive it can be when technology fails.
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In a statement, a Commonwealth Bank spokesperson confirmed that the outage was affecting several of its key services. The bank stressed that its teams were “urgently working to fix” the problems and reassured customers that systems were in the process of being restored. The spokesperson added an apology, acknowledging the inconvenience caused and thanking customers for their patience while engineers worked to get things back online.
For many, though, the apology offered little comfort in the middle of a busy day. Comments posted online reflected genuine distress, especially from those unable to access cash or complete urgent transactions. Some noted the irony of the bank’s push toward automation and artificial intelligence, with one frustrated customer remarking that “cash is still king” when technology fails.
The outage also comes at an interesting time for the Commonwealth Bank. Only a few months ago, it reported a record profit of $10.1 billion in the financial year to June 30, 2025. That figure underscored its dominant position in the sector, but today’s service breakdown served as a reminder that even the biggest financial institutions remain vulnerable to technical failures.
While the exact cause of the outage has not yet been revealed, what is clear is how quickly digital disruptions ripple across daily life. A few hours without access to banking services has been enough to spark panic, frustration, and even humor from customers who feel left in the lurch.
As of this afternoon, the Commonwealth Bank confirmed that services were being progressively restored, though many customers are still reporting intermittent issues. For now, Australians are waiting to see how quickly their bank can bring systems fully back online—and whether lessons will be learned to prevent a repeat of today’s digital blackout.
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