Commonwealth Bank Restores Services After Major Outage
Earlier today, many Australians found themselves unable to use some of the most basic banking services. Payments, online banking, and even ATMs linked to the Commonwealth Bank suddenly stopped working, leaving customers frustrated and, in some cases, stranded without access to their money. The disruption began in the late morning, with thousands of people reporting issues on outage-tracking platforms and on social media. By around 2:30 in the afternoon, the bank announced that its systems had been restored, but not before sparking widespread complaints and plenty of speculation about what went wrong.
According to the bank, the problems lasted for about an hour before services slowly began to come back online. Customers had been locked out of the CommBank app, while ATMs across the country entered what the bank described as “standby mode.” That meant they couldn’t dispense cash, nor could they accept deposits. Even simple transactions, like paying for petrol or groceries, were interrupted for many people.
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On social media, customers made their frustrations very clear. One person vented that they were unable to pay for petrol, while another said they couldn’t transfer money or even log into their account during a shopping trip. Others went further, mocking the bank’s push toward digital services when cash still proves essential in moments like these.
Interestingly, the Commonwealth Bank itself didn’t initially post about the issue on its official social media pages. Instead, frustrated customers commented on older posts, demanding answers. Eventually, the bank responded by apologising, assuring people that technicians were working urgently to restore services, and pointing them toward its dedicated service update website.
By early afternoon, the bank declared the issue resolved, noting that all services — including payments, online access, and ATMs — were working again. However, no explanation was provided about what had caused the outage. A spokesperson referred only to an unspecified “issue” and confirmed that no branches had been forced to close. Reports later suggested that a cyberattack had been ruled out, but beyond that, the cause remains unclear.
The timing of this outage drew even more attention because it came just months after Commonwealth Bank posted a record profit of more than $10 billion. That figure was fresh in the minds of many frustrated customers, who argued that a bank of such scale and profit should not be struggling with service reliability.
While the issue has now been fixed, the incident serves as a reminder of just how dependent daily life has become on digital banking. A short disruption lasting only an hour or two may not sound significant on paper, but for thousands of people in the middle of everyday tasks — buying fuel, paying for food, or transferring money — it created very real problems. And with no clear explanation of what caused the outage, many are left wondering whether it could happen again.
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