Rogers Class-Action Lawsuit Moves Forward, Millions Could Receive Compensation
Hey everyone, there’s some important news for Canadians who were affected by the massive Rogers outage back in April 2021. A class-action lawsuit against Rogers Communications, Rogers Canada, and Fido Solutions has officially been authorized by a Quebec court, which means the case can now move forward in court. Before anyone panics, it’s worth noting that no wrongdoing has been proven yet — this is just the green light for the legal process to continue.
So, what’s this lawsuit all about? Well, during the outage on April 19, 2021, millions of Canadians reportedly faced widespread disruptions to their mobile service. People were unable to make calls, send texts, or use mobile data unless they were connected to Wi-Fi. The law firm leading the suit, Montreal-based Lex Group Inc., argues that these service interruptions caused serious problems for many, from being unable to reach emergency services to losing income if their work relied on mobile connectivity — think delivery drivers, salespeople, or anyone using their phones for business.
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Rogers had previously provided a one-day credit to affected customers, but this class-action is seeking compensation that could go beyond that, covering potential refunds, as well as moral or punitive damages. The scope is nationwide — anyone in Canada with a Rogers, Fido, Chatr, or Rogers for Business wireless contract during the outage is automatically included in the class unless they opt out.
If you were one of these customers, there’s actually nothing you need to do to be included. Participation is free, and the law firm’s fees would only come out of any settlement or award, subject to court approval. However, if you don’t want to be part of the class, you must notify both the Superior Court of Quebec and Lex Group by November 23, 2025.
The next step is that the case will be heard in the Superior Court of Quebec, District of Montreal. Judges will consider whether Rogers could be held liable for additional compensation beyond what was already provided. If successful, affected customers could receive partial refunds and additional damages for the inconvenience and potential losses caused by the outage.
This lawsuit is a reminder of how much Canadians rely on their mobile networks and how significant disruptions can ripple through everyday life, affecting safety, work, and communication. For those who want to follow updates or participate, more information is available through Lex Group Inc.’s website.
It’s definitely a case to watch, because the outcome could set an important precedent for service reliability and accountability in Canada’s telecommunications industry.
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