Amazon Prime Refunds Rolling Out After $2.5B FTC Settlement
Hey, here’s the latest you need to know if you’re an Amazon Prime member. Amazon has officially started sending out refunds to eligible members following a massive $2.5 billion settlement with the Federal Trade Commission. This comes after a 2023 lawsuit in which the FTC accused Amazon of misleading customers into signing up for Prime and making it really hard to cancel. Amazon agreed to the settlement in September, but interestingly, the company neither admitted nor denied any wrongdoing. They did say they’ve always followed the law, and this settlement lets them focus on moving forward.
So, who actually qualifies for this refund? First, only U.S. customers who signed up for Prime between June 23, 2019, and June 23, 2025, are eligible. But there’s more: to get an automatic refund, you had to either sign up or try to cancel through what’s called a “challenged enrollment flow.” That includes pages like the Universal Prime Decision Page, the Single Page Checkout, the Shipping Option Select Page, or even the Prime Video enrollment flow. On top of that, you must have used no more than three Prime benefits—like Prime Video or Prime Music—over any 12-month period after signing up.
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Here’s the good news: if you meet these conditions, Amazon is sending automatic payments between now and December 24. Payments are being made via PayPal or Venmo, and you’ll need to accept them within 15 days. If you don’t, or if you prefer a traditional check, Amazon will mail one to your default shipping address. Once received, the check should be cashed within 60 days.
Now, if you aren’t eligible for the automatic payment, don’t worry. You’ll be able to submit a claim starting December 24, and the notice for how to do that will go out by January 26, 2026. Claims must be submitted by July 23, 2026. Keep in mind, though, the maximum refund any eligible customer can receive is $51, which is based on the total Prime fees paid during your subscription period.
So, if you’ve been a Prime member in the last six years and fit the criteria, check your email and your PayPal or Venmo accounts. Your refund could already be on the way, or it will be in the coming weeks. Either way, it’s a nice little bonus after what’s been a long legal battle.
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