Sky TV Refund Alert: £290 Live Camera Discontinued
Big news for Sky Glass TV owners today: Sky has announced that its £290 Sky Live camera add-on is being discontinued, barely two years after its launch. From December 4, 2025, the service will officially stop, meaning that your camera will no longer function as intended. Sky Live, which promised to revolutionize home entertainment, will effectively become a pricey paperweight unless you claim your refund.
Sky Live first arrived in June 2023, after a two-year delay from its originally planned spring 2022 release. When it launched, the device offered video calling via Zoom, motion-controlled gaming, AI-powered fitness workouts, and shared viewing features—similar in concept to Microsoft’s Kinect for Xbox. While innovative at the time, the gadget struggled to find a large audience. Its biggest limitation was exclusivity: Sky Live only worked with Sky Glass TVs, not Sky Stream or any other smart TVs.
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Despite this, the camera did offer some genuinely interesting features. The 12MP device included body-tracking technology for fitness apps, real-time feedback on workouts, and gesture-controlled games such as Fruit Ninja and PAW Patrol. It also made TV-based video calls easier for users. However, the rise of built-in Zoom options, VR gaming, and widespread home fitness apps meant Sky Live’s unique selling points were already being met elsewhere.
Sky has explained the closure in a diplomatic statement. The company emphasized that innovation remains at the heart of its strategy, but resources will now focus on products with broader appeal, such as Sky Glass Gen 2, Sky Glass Air, Sky OS updates, broadband, and Sky Protect home insurance. Sky also reassured customers that some gaming content will continue to be available across Sky Glass and Stream devices.
For those who purchased Sky Live, the news comes with a silver lining: full refunds will be issued. Customers who paid upfront for the £290 device will have the full amount returned to their saved payment method within three weeks. Monthly subscribers will have all future payments canceled and will be refunded for amounts already paid, after any outstanding balances are cleared. However, refunds only apply to purchases made directly from Sky—second-hand buyers are not eligible.
Sky Live owners are not required to return the device to claim a refund, though they are encouraged to recycle it. A software update will reset and wipe all data from remaining cameras on December 4, ensuring user privacy is protected.
Ultimately, Sky Live’s closure highlights how even ambitious tech products can fail to find their market. Arriving late to capitalize on trends in video calling and home fitness, and being restricted to a single platform, the camera simply didn’t fit the evolving needs of consumers. Still, Sky’s generous refund policy makes this one of the more consumer-friendly product shutdowns in recent memory, letting users reclaim their money while reflecting on what could have been.
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