CBSA Misconduct Report Raises Serious Questions About Accountability
A new report has brought some uncomfortable truths into the spotlight about the Canada Border Services Agency, and it’s already sparking a lot of discussion. According to the agency’s first-ever annual report on addressing misconduct and wrongdoing, hundreds of CBSA employees were tied to confirmed misconduct cases during the 2024–2025 period. The findings were made public as part of what the agency says is an effort to increase transparency and rebuild public trust.
The report reveals that between April 1, 2024, and March 31, 2025, a total of 259 CBSA employees were involved in founded cases of misconduct or wrongdoing. These conclusions were based on investigations carried out by external bodies, not internal reviews alone. In total, 409 investigations were launched during that time, and 367 of them were completed. Out of those completed cases, about 71 per cent resulted in allegations being upheld.
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What stands out is the range of behaviour described in the report. Some cases involved serious criminal or ethical concerns, such as associating with known drug traffickers, theft, consuming illegal substances while off duty, and even driving a CBSA vehicle while intoxicated. Other cases focused on financial mismanagement, including falsifying medical notes, time fraud, and misuse of agency credit cards. Workplace conduct was also a major issue, with investigations into harassment, sexual harassment, discrimination, threats of violence, and inappropriate physical contact.
As a result of these investigations, a mix of consequences was imposed. Some employees were terminated outright, while others faced suspensions ranging from a few days to nearly a month. In several cases, employees resigned or left the agency before disciplinary action could be finalized. Corrective measures, such as formal counselling and behavioural guidance, were also widely used, especially in cases involving professional conduct and accountability failures.
It’s worth noting that the CBSA employs around 17,000 people, including about 8,500 front-line officers working at more than 1,200 ports of entry across Canada and in dozens of countries worldwide. The agency emphasized that the 259 employees involved represent about 1.5 per cent of its total workforce, suggesting that misconduct occurs within a relatively small segment. Still, given the sensitive role CBSA officers play in border security, immigration enforcement, and public safety, even a small percentage carries serious weight.
CBSA President Erin O’Gorman acknowledged the gravity of the findings, stating that the agency can only fulfill its mandate if it maintains the confidence of the public it serves. It was also stressed that employees must feel safe reporting wrongdoing, and that stronger efforts are needed not just to address misconduct, but to prevent it from happening in the first place.
Overall, the report paints a picture of an agency trying to confront its internal challenges more openly. While steps are being taken to enforce accountability, the scale and nature of the cases raise ongoing questions about oversight, culture, and trust within one of Canada’s most powerful federal institutions.
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