Evri Faces Backlash After Multiple Complaints About Delivery Failures in Lincolnshire and East Yorkshire
Evri, the parcel delivery company, is facing significant criticism after over 80 customers from Lincolnshire and East Yorkshire reported issues with their deliveries. The complaints, shared with BBC News, highlight problems such as late parcels, poor customer service, and items marked as delivered when they were never received. In Lincolnshire, many residents have voiced their frustration with missing packages, poor communication, and online delivery statuses that don't match reality.
Ian Anderson, a resident of Normanby by Spital, shared his struggles with Evri after three parcels failed to arrive as expected. Despite being marked as delivered, the packages were nowhere to be found. This led Anderson to write to his MP, expressing concerns about the service. “It isn't here,” he said about one package that was supposedly delivered. "The future for Evri doesn't look bright, and eventually, retailers will catch on and stop using them as a delivery partner." Similar complaints have emerged from other local residents, including Ann Oliver, who described her experience with Evri as “dire” after tracking details showed her parcel was delivered but never arrived. In the nearby village of Faldingworth, Bill Harwin’s £80 order of bed linen went missing, and Evri’s response added to his frustration. Despite tracking details stating the parcel had been delivered, Harwin was left without his package and felt misled by the company.
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The situation escalated when concerns about delivery drivers surfaced, including accusations of careless behavior. A former Evri courier from East Yorkshire claimed that during training, he was instructed to simply leave packages in unsecured locations if customers were not at home. “I was told, ‘if they’re not in, just leave it in the blue bin or throw it behind the fence,’” the ex-courier explained. While Evri responded by stating that couriers are trained to leave parcels in secure locations, this revelation raised further doubts about the company's operational standards.
Additionally, MPs from East Yorkshire have raised concerns in Parliament about the company's continued failures. MP Graham Stuart described the issues as part of a “systemic problem” and suggested that Evri’s inability to recruit enough drivers was exacerbating the situation. In response, Evri acknowledged the complaints, apologized to affected customers, and emphasized its commitment to improving its services. The company stated that it had invested £57 million in upgrading its operations, including AI-powered tracking to ensure parcels arrive on time. However, with over 30,000 drivers nationwide, the company admitted to facing challenges in the East Yorkshire and Lincolnshire regions due to a driver shortage.
Despite these efforts, customer satisfaction remains low. In a recent survey conducted by Ofcom, Evri scored just 31% for customer satisfaction, the lowest of all major parcel delivery companies, well below the industry average of 47%. With Christmas approaching, many customers are left wondering whether the company can fix its delivery issues before they worsen.
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