Hidden Delivery Fees Spark Class Action Against Pizza Salvatoré
There’s been a lot of buzz lately around Pizza Salvatoré, and it all revolves around what many customers are calling “hidden fees.” Basically, a class action lawsuit has now been authorized against the popular pizza chain, and it focuses on the way delivery prices were shown on its website and mobile app.
Here’s how this unfolded. For years in Quebec, the law has been very clear: a merchant cannot advertise a price that ends up being lower than what the customer is actually required to pay, except for sales taxes. Yet Pizza Salvatoré has been accused of doing just that. The issue wasn’t about the pizzas themselves, but about mandatory delivery fees that were only revealed at the very last step of the online ordering process.
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One example cited in the case involved a customer ordering a couple of medium pizzas and soft drinks for delivery. At first, the subtotal looked perfectly clear and reasonable. But right before confirming the order, a fixed delivery fee suddenly appeared, pushing the total higher. According to the lawsuit, that initial price was never really attainable because the delivery fee was unavoidable.
The Superior Court of Quebec authorized the class action on December 9, but only for the purpose of approving an out-of-court settlement. In fact, an agreement between the parties had already been reached on December 1. This authorization is just the first formal step, and a hearing is scheduled for April 2026, when a judge will decide whether the settlement should be approved.
The action covers anyone in Canada who placed a delivery order through Pizza Salvatoré’s website or mobile app between November 8, 2021, and June 17, 2025, and who ended up paying more than the price originally displayed because of mandatory delivery fees. At this stage, affected customers don’t need to sign up or take any action to be included.
Since the issue was raised, visible changes have already been made. The company now clearly indicates upfront that delivery fees apply, and the amount is shown earlier in the ordering process. According to Salvatoré’s management, this adjustment didn’t reduce the number of delivery orders at all. It was also pointed out that this pricing model was long considered standard practice across the restaurant and delivery industry, especially with major platforms setting the tone.
Importantly, Pizza Salvatoré isn’t alone. Similar class actions have been filed against other big pizza chains and dozens of restaurant brands, all accused of using partial pricing that only reveals mandatory fees at checkout. While courts haven’t yet ruled on those cases, this one sends a strong message: transparent pricing isn’t optional anymore, and consumers are paying close attention.
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