Microsoft Copilot Knocked Offline by Sudden Traffic Surge Across UK and Europe
So, here’s what’s been happening today—Microsoft Copilot, the widely used AI assistant that many Office 365 users rely on, was unexpectedly hit by an outage that rippled across the UK and Europe. The system didn’t just slow down; it flickered on and off, leaving thousands of people staring at error messages instead of getting their work done.
According to Microsoft, the issue was triggered by what they called an “unexpected increase in traffic,” which essentially overwhelmed the system. In a public statement, the company explained that users in the United Kingdom and across Europe might be unable to access Copilot at all, or experience reduced functionality when trying to use certain features. Service monitoring data suggested that this sudden spike in usage caused the disruption, and engineers were immediately pulled in to figure out what went wrong and what steps needed to be taken next.
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Reports poured in quickly. DownDetector, the site that tracks service outages, showed more than 1,000 complaints within a short period, with users saying Copilot wasn’t responding or failing to connect to Microsoft’s servers entirely. Many were met with frustrating pop-up messages like “Well, that wasn’t supposed to happen,” or, “Sorry, I wasn’t able to respond to that.” In some cases, the AI assistant simply apologised and refused to perform any tasks.
For many workers, this outage felt like déjà vu. Copilot previously experienced downtime back in November, when users said they couldn’t perform basic file actions at all. And since Copilot is a key tool for those who manage emails, documents, spreadsheets, and data analysis inside Office 365, these interruptions can throw an entire workday off balance.
While the outage mainly struck offices and remote workers, everyday users felt the impact as well. The inconsistency of the service—working one moment and collapsing the next—added to the frustration. Even Microsoft’s own support messages echoed the flickering experience, acknowledging the degraded performance while teams raced behind the scenes to stabilise things.
By late afternoon, Microsoft confirmed they were still investigating the root cause and working toward a fix. It’s not yet clear what sparked the surge in traffic, but the company has said more updates will follow once the full picture becomes clear.
For now, users are just hoping for a quick recovery so they can get back to their normal workflow without Copilot disappearing mid-task again.
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