Olivia Dean Pushes Ticketmaster to Act After Fan Backlash
So, here’s what’s been happening around Olivia Dean and the whole Ticketmaster situation — and honestly, it’s been quite a moment. Olivia Dean, who’s had an unbelievable year with her breakout album and a huge rise in popularity, ended up taking on the concert ticketing industry after noticing something pretty shocking: some of the resale tickets for her North American tour were being listed at more than fourteen times their original price. We’re talking prices climbing over $1,000, which felt completely unfair to the fans who’ve supported her from the very beginning.
She didn’t stay quiet about it. Instead, she wrote an open letter calling out Ticketmaster and other ticketing companies, describing these extreme resale markups as “disgusting” and “vile.” Her point was simple — live music should be accessible, and fans shouldn’t be priced out because of loopholes in an unregulated resale system. Her message wasn’t just a complaint; it was a call for the industry to “do better.”
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And it worked. Ticketmaster responded by announcing it would cap future resale prices for her tour. Even more importantly, they said they were actively refunding fans who had already paid inflated prices to resellers on the Ticketmaster platform. Michael Rapino, the CEO of Live Nation Entertainment, echoed Olivia’s concerns and said they shared her commitment to keeping tickets affordable. He also pointed out that while they can’t force every resale marketplace to follow the same rules, they wanted to lead by example.
Olivia reacted with gratitude but also pushed further, saying the broader music industry still has a responsibility to protect fans. She emphasized that the secondary ticket market remains “exploitative and unregulated,” and urged that all artists should have the right to cap resale at face value before tickets even go on sale. For her, live shows aren’t just business — they’re something sacred that she and her team have spent years crafting. She admitted they even lose money on many shows, but said it’s worth it because live music should be a place where people can connect and feel free for an hour.
Her stance lines up with bigger moves happening elsewhere. In the UK, the government recently announced plans to make it illegal to resell tickets above face value for concerts, theatre, comedy, sports — basically any live event. Major artists like Coldplay and Dua Lipa have already been pushing for this, saying it’s time to end the “extortionate” prices fans are being forced to pay.
Olivia summed it up perfectly: touts steal from artists and from fans, and it doesn’t have to be this way. She urged everyone in the industry to question unfair systems and remember that they always have the right to say no. And for once, she said, she actually felt heard — making it, as she put it, “a good day.”
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