Telstra Warns iPhone 8, X Users After Update Breaks Calls and Triple Zero Access
A serious warning tonight for millions of mobile users, after a routine software update left some older iPhones struggling to connect to Australia’s largest mobile network and in some cases unable to make emergency calls.
Telstra has confirmed a connection issue affecting older Apple devices, including the iPhone 8, iPhone 8 Plus and iPhone X. The problem appeared after recent Apple software updates, designed to improve emergency call reliability, instead triggered unexpected network failures for some users.
For those affected, the impact was immediate and alarming. Phones showed no signal. Calls would not connect. Text messages failed. Mobile data disappeared. And most concerning of all, some users were unable to call Triple Zero, Australia’s emergency number, unless they were connected to Wi-Fi.
This issue matters because it goes beyond dropped calls or slow data. It strikes at public safety. Triple Zero is meant to work even when networks fail, by allowing phones to connect to any available carrier. But in this case, that safeguard did not work as intended for certain older iPhones on the Telstra network.
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Apple has acknowledged the problem and released a fix, working alongside Telstra. The solution comes as a carrier settings update that installs automatically when affected devices connect to Wi-Fi and accept the update prompt. Once applied, network access and emergency calling should be restored.
Telstra says it has not seen the same issue on other major networks, with Optus and Vodafone reporting no impact to their customers. Still, the incident has reignited concerns about how software updates, aging devices and evolving mobile networks interact, especially as Australia continues the shift from 4G to 5G infrastructure.
Consumer advocates say public confidence in emergency communications has taken a hit over the past year, following multiple high-profile outages and compatibility failures. Experts warn that even short delays when calling emergency services can have life-or-death consequences and they are calling for stronger oversight, clearer accountability and modernisation of the emergency call system itself.
For now, Telstra and Apple are urging users of older iPhones to check their devices, connect to Wi-Fi and ensure the latest carrier settings are installed. Anyone still experiencing problems is being advised to contact Telstra support immediately.
This story is a reminder that software updates are not just about new features. They can affect how devices perform when it matters most.
We’ll continue tracking developments closely, so stay with us, stay informed and keep watching for the latest updates as this situation unfolds.
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