Canadians Sickened at Cancun Resort: Outrage Over NDAs and E. coli
Reports are emerging from Cancun, Mexico, where Canadian travelers at the Royalton Splash Riviera Cancun are speaking out after a serious outbreak of gastrointestinal illness. Several guests have reported falling violently ill, with one passenger describing symptoms worse than COVID while returning home. Test results from some affected travelers indicate the presence of E. coli, a bacteria commonly linked to contaminated food and water.
Medical teams at Pearson Airport in Toronto were called last week after multiple passengers arrived on an international flight showing signs of vomiting and distress. Peel Paramedics assessed seven individuals, though none required hospital transport. Public health officials have emphasized that there is no evidence of risk to the general public, but they advise travelers to take standard precautions, including consulting a travel medicine specialist and practicing good hygiene abroad.
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The resort itself, part of Blue Diamond Resorts and Marriott’s Autograph Collection, has faced criticism not only for the outbreak but also for its handling of medical care on-site. Guests report being asked to sign non-disclosure agreements, or NDAs, in exchange for free medical attention. One vacationer stated that a doctor consultation for four people would normally cost $900, but the resort offered to waive the fee only if the guests agreed not to discuss their experiences publicly. Legal experts note that such agreements are unlikely to be enforceable, but the controversy has sparked outrage among travelers who say it’s an unacceptable approach to customer safety.
The Royalton Splash Riviera Cancun opened in late 2022 and quickly became a popular choice for Canadian vacationers, drawn to its all-inclusive amenities and large water park. WestJet and Sunwing Vacations, who market the property, confirmed they are monitoring the situation closely and remain in contact with the resort to ensure guest safety. They have also encouraged affected travelers to contact their customer support teams directly to review individual cases.
This incident raises broader questions about safety standards at popular tourist resorts and how companies manage health crises. It highlights the challenges of balancing hospitality, liability and the health of guests, especially when serious illnesses are involved. For Canadian travelers heading abroad, it is a reminder of the importance of preparedness and awareness when visiting international destinations.
Stay with us for continuing coverage of this story, as authorities, travelers and the resort respond to these serious health concerns. Follow updates closely to understand how this situation develops and what measures are being taken to protect visitors in Cancun and beyond.
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