Tangerine Ranks #1 in Client Satisfaction for an Unprecedented 13th Year
Tangerine Bank has done it again! For the 13th consecutive year, Tangerine has claimed the top spot in the J.D. Power 2024 Canada Retail Banking Satisfaction Study, standing out as the leader in customer satisfaction among mid-sized banks. This remarkable achievement highlights Tangerine's consistent dedication to providing a seamless, convenient, and client-focused banking experience. Their performance is particularly impressive given the evolving banking landscape and increasing client expectations.
The 2024 study emphasizes Tangerine's success in several key areas, such as building strong client trust and offering superior digital channels. These aspects have played a crucial role in Tangerine’s winning streak, as the bank continues to deliver on its promise of a simple and flexible banking experience. Tangerine’s clients benefit from a range of innovative products, from no-fee chequing accounts to competitive savings options, all while enjoying easy access to their banking needs through Tangerine's mobile app and online platforms.
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President and CEO of Tangerine, Gillian Riley, expressed the company’s pride in securing their 13th consecutive win, attributing it to their relentless focus on putting clients at the center of their operations. She acknowledged the importance of client trust and highlighted that this accomplishment further motivates Tangerine to continue enhancing the client experience. With over 2 million clients and $40 billion in total assets, Tangerine remains a major player in Canada’s banking sector, proving that digital-first banking can thrive while offering exceptional customer service.
The J.D. Power study, which surveyed over 14,000 retail banking customers in Canada, also revealed that Tangerine ranked first in five of seven key areas. These include trust levels, digital channels, and meeting customers' needs, underscoring Tangerine’s ongoing commitment to offering personalized and convenient services. This recognition further sets Tangerine apart from its competitors, as it outperforms many traditional big banks in customer satisfaction.
In today’s fast-paced world, where convenience and reliability are paramount, Tangerine’s focus on delivering a straightforward, digital-first banking model resonates with Canadians. Their sustained excellence in customer satisfaction solidifies Tangerine’s reputation as a trusted leader in personal banking.
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