WestJet Apologizes After Stranding Passengers Overnight at Airport
Hey everyone, let's talk about the recent situation with WestJet that left passengers stranded overnight at the Calgary airport. If you've ever had a flight delay or cancellation, you know how frustrating it can be—but what happened here took things to another level.
It all started when a flight from Calgary to Nanaimo was repeatedly delayed on February 16 due to a crew issue. After four delays, the flight was finally canceled in the middle of the night. Passengers were left confused, with no guidance on what to do next. One of those affected, Sheila Karrow, shared her experience, saying that they were told to collect their luggage and that airline representatives would meet them with hotel and food vouchers. But when they got to baggage claim, there was no one there.
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Imagine being at the airport, exhausted, with no clear instructions. Elderly passengers, families, and solo travelers were left scrambling to figure out where to go. Some booked their own hotels, while others spent hours trying to reach WestJet’s customer service—without success. Karrow ended up sleeping on a bench, waiting until the next day for any updates.
WestJet later rebooked her flight, but the new itinerary was far from convenient. She was scheduled to fly to Kelowna the next evening, stay overnight there, and then finally fly to Nanaimo the following day. That’s a two-day delay! Frustrated, she and a few others decided to book flights with a different airline, paying out of pocket—more than $700—which WestJet has promised to reimburse.
Following the backlash, WestJet issued an apology, blaming the cancellation on an unscheduled maintenance issue that had a ripple effect on other flights. They explained that because the cancellation happened after midnight, their automatic system failed to send out food and accommodation vouchers.
It’s a rough situation for everyone involved. Flight cancellations happen, but leaving passengers stranded without communication or support is unacceptable. Airlines need to ensure that their customers aren’t left in the dark, especially when dealing with delays and unexpected overnight stays.
What do you think—should WestJet have done more? Let me know your thoughts!
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