Heartbreaking Neglect at Lifeways Care Home Exposed
Imagine discovering that the people you trusted to care for your vulnerable child were actually neglecting him—ignoring him, mocking him, and even leaving him to eat out of a bin. That’s exactly what happened to Lindsay Foskett, a mother whose worst fears were confirmed when she placed a hidden camera in her son’s care home room.
Connor, a 23-year-old with bipolar disorder and autism, was supposed to receive one-to-one, 24-hour care at a Lifeways facility in Coventry. His care was funded by taxpayer money, costing the local council an astonishing £4,700 per week. Yet, the reality of his treatment was horrifying. The footage revealed staff sleeping on the job while Connor, desperate for attention, tried waking them up, saying, “wakey-wakey.” Even worse, he was left to scavenge for food in a bin—alone, neglected, and humiliated.
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Lindsay’s heartbreak didn’t end there. Staff were caught vaping next to Connor, shouting in his face, and completely ignoring his needs. This wasn’t an isolated incident; this was his daily reality. “Every day was neglect, every shift was neglect,” Lindsay tearfully recalled. “That was Connor’s normality, and we just didn’t know it.”
Connor isn’t the only victim. Another family shared their horror story—John Baskin removed his son, Steven, from a Lifeways home after witnessing severe neglect. Steven, who has Down’s Syndrome, gained excessive weight, his hygiene was ignored, and his living conditions were appalling. The worst discovery? His foot had turned black from an untreated infection. John was horrified—his son could have lost his foot, and no one at Lifeways even raised the alarm.
Investigations revealed that in 2024, 63% of Lifeways’ inspected services were rated “requires improvement.” A staggering 366 safeguarding alerts and concerns were reported that same year—a 33% increase from the previous year. Former employees also came forward, exposing inadequate training, understaffing, and a profit-driven culture where care took a backseat to financial gain.
Despite the mounting evidence, Lifeways’ leadership insists these incidents are rare and have been addressed. But for families like Lindsay’s and John’s, the damage is done. The trust is broken.
This isn’t just about one care home—it’s about a failing system that allows neglect to continue unchecked. Vulnerable individuals, who rely on these services for survival, are being failed, and it’s happening behind closed doors. So the real question is: how many more Connors and Stevens are out there, suffering in silence?
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