Sainsbury’s Changing Room Closures Spark Outrage Among Shoppers
Alright, so here’s something that’s really caught my attention—and clearly a lot of other people too. Sainsbury’s has officially scrapped all its in-store changing rooms. Yes, you heard that right. If you’re shopping for TU clothing at Sainsbury’s, you’ll now have to take your chances and try everything on at home. And let me tell you, this change hasn’t gone down well with customers.
What’s frustrating is how quietly this change was rolled out. It actually started last September, but many shoppers only recently noticed. Suddenly, you’re standing in the middle of the store with no option to try on clothes—just mirrors and maybe the hope that what you grabbed actually fits. It’s not just inconvenient; it’s enough to put people off buying clothes altogether.
One shopper vented on social media saying, “Why sell clothes at all if you’re removing the changing rooms?” Another joked that people might as well start stripping down in the aisles or using the toilets to try things on. Sounds ridiculous, but that’s the level of frustration we're talking about.
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People are now forced to buy multiple sizes, go home, try everything on, and then return what doesn’t fit. It’s a hassle, especially if you don’t live close by or have a packed schedule. And of course, for those who already don’t enjoy shopping, this makes the whole experience even more of a chore.
Sainsbury’s, in their defence, says customers are “increasingly choosing to try items on at home” and they’ve repurposed the space for a better in-store experience. That’s corporate speak for, “We’re cutting costs.” Sure, returns are allowed—but at what price? Lost time, petrol, effort? Not everyone is willing to go through that. Some shoppers have even said they’ve stopped buying clothes from the supermarket altogether.
And it’s not just Sainsbury’s. Tesco got rid of its changing rooms years ago. Asda too, though they’ve opened a George standalone store with changing facilities. But across the board, this seems to be the trend—and it’s not one that’s customer-friendly. Especially when these stores are promoting convenience and affordability in fashion.
It’s hard not to link this decision to wider cost-cutting measures. Sainsbury’s has already shut down its in-store cafes, pizza counters, and hot food sections. Thousands of jobs have been cut, and the company has pointed to rising operational costs and tax hikes as reasons for these changes.
I get that supermarkets are navigating a tough economic climate—but removing a basic customer service like fitting rooms feels like a step too far. If shoppers are vocal about what’s missing, maybe it’s time for retailers to start listening—before people take their business elsewhere.
So for now, next time you’re grabbing your groceries and spot a cute outfit, remember: it’s try-on-at-home or nothing. Just make sure you keep the receipt.
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