"I Ordered an iPhone 14, But Got a Toy Instead—A Shocking Delivery Saga"
Let me share with you a bizarre story that feels straight out of a comedy of errors. Back in October, I signed up for a shiny new iPhone 14 with Tesco Mobile. The deal was simple: a two-year contract, a sleek black iPhone 14, and I was set to receive it via DPD delivery. But the delivery experience? That’s where things spiraled into madness.
On the scheduled day, the driver claimed no one was home. That was odd because I live on a farm, and there were six of us working there that day. The following day, another delivery attempt was made, and finally, the package arrived. Excited, I opened the box only to find not the iPhone 14 I was promised, but an iPhone 15 instead. Strange, right? However, my excitement quickly turned into disbelief when I realized the so-called iPhone 15 wasn’t a phone at all—it was a toy display model. The ports were molded shut, the SIM slot was non-existent, and it was completely useless.
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I immediately contacted Tesco Mobile, expecting a swift resolution. But to my shock, they insisted the correct phone had been delivered. Despite my protests, they issued a deadlock letter, leaving me stuck paying £24.74 monthly for the device and £18.50 for airtime—essentially paying for a plastic brick.
Frustrated, I reached out to Helen Crane from This Is Money for help. Within days of her intervention, Tesco Mobile finally sent me a real iPhone 14, refunded two months’ payments, and even offered a £50 goodwill gesture. While the issue was eventually resolved, it left me questioning how a toy phone ended up in my package. Was it a mistake in Tesco's warehouse, or did something happen during delivery? The mystery remains.
It’s a lesson in vigilance when ordering online—always double-check your deliveries, and don’t hesitate to escalate when things go wrong. Thankfully, this ordeal had a happy ending, but it’s a story I won’t soon forget!
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