Barclays Bank Faces Backlash Over Tech Outage, Customers Demand Compensation

Barclays Bank Faces Backlash Over Tech Outage Customers Demand Compensation

Barclays Bank Faces Backlash Over Tech Outage, Customers Demand Compensation

Barclays Bank has been dealing with a significant technical issue that disrupted services for thousands of customers over the past few days. The issue started on Friday, leading to delays in payments, trouble accessing accounts, and difficulties with both online and mobile banking. Although Barclays has confirmed that the technical problem has now been resolved, many customers are still dealing with the aftermath, with some struggling to access their balances or complete essential payments.

This disruption has left customers frustrated and angry, especially since it occurred during a busy period. Friday was payday for many workers across the UK, and it was also the final day for self-assessment tax returns. Many individuals who needed to make crucial payments, such as taxes or bills, were unable to do so, resulting in potential penalties and financial issues. Some customers have reported being unable to make payments for things like groceries or bills, with some even facing the possibility of being overdrawn.

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A number of customers have expressed their concerns about the lack of clear communication from Barclays during the outage. Some shared on social media that the only updates they received were vague and unhelpful, which worsened the experience. Michaela from Sheffield mentioned how the bank’s communication was “really poor” and felt like a string of meaningless apologies. Other customers reported issues such as being unable to access money for important activities like moving house. One such case involved a mother of two, whose moving plans were ruined after Barclays' outage delayed her payment, leaving her family temporarily homeless.

Barclays has assured its customers that they will not be left out of pocket due to the issue and has promised to address any outstanding problems. They are proactively reaching out to vulnerable customers and keeping their call centers open for extended hours over the weekend. However, some customers are questioning whether compensation will be provided for the financial losses caused by the outage. While Barclays has pledged to ensure no customer is financially harmed, there has been no official statement on direct compensation. Some customers have taken to social media to demand that Barclays take responsibility for the disruptions.

For those unable to make payments due to the outage, the government has offered some reassurance. The HMRC confirmed that no one would face penalties for late self-assessment submissions, as the tax deadline was still a few weeks away. Nonetheless, the financial strain caused by the bank’s technical failures has left many customers feeling unsupported and frustrated.

So, Barclays’ technical outage has caused widespread disruption and continues to affect customers who are trying to make up for lost time. While the bank has promised to make things right, the real question is how far it will go to compensate those whose finances were disrupted. With many customers still experiencing difficulties, it remains to be seen how long it will take for the situation to fully stabilize. The bank’s response moving forward will likely determine how much trust its customers place in its services in the future.

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