Nationwide Expands Paperless Services for Customers
Nationwide Building Society, which happens to be the world’s largest building society, has announced a significant update that will be rolling out to customers over the next couple of weeks. People who use the Nationwide banking app are being told to expect some changes, particularly around how their statements and documents are delivered.
For a while now, customers have already had the option to choose paperless banking within the app, but Nationwide is taking this further. Soon, account holders will actively be prompted to update their preferences. That means, if you haven’t already decided whether you want to receive your information digitally or still prefer paper statements through the post, you’ll be asked to make that choice.
The shift toward paperless banking is being promoted as a way to make managing money simpler, faster, and more secure. Instead of waiting days for statements to arrive in the post, customers who switch will get instant notifications when new statements are ready. Nationwide has explained that you’ll receive an email every month to let you know your latest statement is available to view, and you’ll also have access to up to 36 months of past statements through either the app or online banking.
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Convenience isn’t the only benefit being highlighted. Security is another major factor. Since only the account holder can log in and access these documents, it reduces the risk of paperwork being lost, stolen, or falling into the wrong hands. For many, this is likely to feel like a safer option compared to traditional post. On top of that, there’s the added benefit of keeping documents neatly stored in one place, without the clutter of piles of paperwork at home.
That said, not every type of account is eligible to go paperless just yet. Mortgages and loans, for example, are still excluded from this service, though Nationwide has suggested that updates may come in the future. For now, customers with current accounts and savings products will be the ones most affected by this rollout.
Making the switch is fairly straightforward. Once inside the app, customers can head to the menu, select “Details & Settings,” and then tap on “Paperless Settings.” From there, it’s just a matter of choosing between online statements or keeping paper ones. Nationwide will then ask users to confirm their email address and accept the paperless terms and conditions before the update is complete. Importantly, those with joint accounts are reminded to make sure all account holders agree to any changes.
The move is part of a wider effort by Nationwide to modernize and streamline its services, keeping pace with rivals such as Barclays, Lloyds, Santander, HSBC, NatWest, and others, who are also encouraging customers to go digital. It fits into a growing trend in banking, where more features are being shifted into apps for speed, security, and accessibility.
So, in the coming weeks, if you’re a Nationwide customer, don’t be surprised if you’re nudged to review your paperless settings. It’s all about giving people control over how they manage their money, while also pushing forward with a future that is more digital, more secure, and definitely less reliant on paper.
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